Strala Ai
Uninsured Recovery Specialist
United States, Remote. Posted 19 days ago
The role
The Recovery Specialist manages uninsured and contractual recovery claims including motor vehicle accidents and unreturned rental vehicles. You will investigate recovery bases, review documents, and negotiate with responsible parties to resolve obligations.
What you will do
- Manage uninsured and contractual recovery files from initial review through resolution.
- Review claim documents, rental agreements, vehicle return records, liability information, and loss amounts.
- Locate and contact responsible parties to explain outstanding obligations and address disputes.
- Negotiate settlements and payment arrangements within authority.
- Monitor payment plans and follow up on missed payments.
- Identify files requiring further investigation, management review, or referral to partners.
- Maintain accurate records of communications, negotiations, payments, and decisions.
- Work with claims handlers, rental operations, and recovery teammates.
- Meet recovery, service, quality, and productivity goals.
- Share ideas to improve recovery processes and the user experience.
Required qualifications
- Experience in insurance claims, recoveries, subrogation, collections, or a related customer-facing negotiation role.
- Strong communication skills and the ability to handle sensitive or difficult conversations calmly.
- A practical approach to negotiation.
- Strong organization and follow-up skills with experience managing multiple files and deadlines.
- Attention to detail and confidence reviewing documents, calculating balances, and recording decisions.
- Comfort working with claims systems, spreadsheets, and digital communication tools.
- Integrity, empathy, and good judgment when handling personal and financial information.
Nice to have
- Experience with motor claims and uninsured motorist recoveries.
- Familiarity with liability assessment, recovery documentation, and payment plan management.
- Experience recognizing financial hardship and handling disputed claims.
About the company
strala-ai