Director of Subrogation

The role

The Director of Subrogation will lead and grow the recovery function. This leader will own subrogation strategy, team performance, and operational execution from identification through collection.

What you will do

• Develop and execute subrogation strategy and performance measures.
• Forecast recovery results and explain performance to leadership and clients.
• Oversee the full recovery lifecycle including intake, investigation, and collection.
• Set standards for file assignment, prioritization, and settlement authority.
• Provide technical direction on complex, high-value, and litigated recoveries.
• Recruit, coach, and develop subrogation professionals and managers.
• Serve as the senior subrogation contact for clients, carriers, and internal stakeholders.
• Select and manage outside counsel, collection agencies, and recovery partners.
• Partner with Claims, Legal, Finance, and Account Management.
• Improve claims-system workflows and partner with engineering for automation.

Required qualifications

• 10+ years of progressive subrogation or claims recovery experience, including complex property and casualty recoveries.
• 5+ years of leadership experience, with demonstrated success building or improving a recovery operation.
• Strong automobile claims experience, including liability investigation, damage evaluation, and negotiation.
• Working knowledge of multi-state subrogation practices, arbitration, and litigation management.
• Demonstrated ability to improve net recoveries, operational efficiency, and team performance.
• Experience managing vendors, budgets, performance reporting, and client relationships.
• Strong analytical, communication, and decision-making skills.
• Bachelor’s degree or equivalent relevant professional experience.

Nice to have

• Experience in a third-party administrator, carrier, or claims services organization.
• Experience with commercial auto, rental fleets, or self-insured programs.
• Familiarity with Arbitration Forums, Inc.
• Relevant professional designations, such as CSRP, CPCU, or AIC.
• Experience implementing claims technology, analytics, or workflow automation.

About the company

Strala is building the world's first AI-native TPA. The team combines technical pedigree from Palantir, Oxford AI labs, Geico, CCC, Hertz, and American National with operational expertise from carriers like Travelers and Progressive.