Product Manager - Payments

The role

You will expand monetization on Substack by building ways for readers to support creators. Your scope includes gifting, retention offers, and improving the payment and subscription experience.

What you will do

• Identify opportunities to improve creator earnings and build a roadmap.
• Develop gifting experiences to help readers support creators.
• Improve retention, renewal and win-back experiences.
• Make payment journeys clearer and more effective across web and mobile.
• Explore new monetization pathways including commerce and ads.
• Use customer research, data analysis and AI-powered prototyping to validate ideas.
• Partner with engineering and design to make decisions and maintain product quality.
• Define success metrics, run experiments and follow through after launch.
• Translate creator needs into reusable product capabilities.
• Communicate launches clearly with cross-functional partners.

Required qualifications

• A record of shipping products that improve customer or business outcomes.
• Strategic thinking and strong product judgment.
• Analytical strength including funnel and cohort analysis and experimentation.
• An AI-native approach to product development using AI tools and agents.
• Strong design taste and product craft.
• Clear writing.
• Comfort with ambiguity and limited resources.

Nice to have

• Experience in payments, subscriptions, growth, commerce, marketplaces or creator products
• Familiarity with payment providers and mobile purchase ecosystems

Benefits

• Market-competitive salary
• Equity for all full-time roles
• Exceptional benefits

About the company

Substack helps independent writers, artists, podcasters, videographers and other creators build sustainable businesses through direct relationships with their audiences. They build products that give creators more freedom, ownership and ways to earn from their work.