Product Storyteller

The role

This person will turn product developments into stories and useful resources for writers and creators. They will work with product, communications, creator partnerships, and editorial teams to produce launch announcements, guides, and videos.

What you will do

• Own product storytelling by writing launch stories and creator-facing features for On Substack.
• Develop creator resources including guides to help creators use new tools.
• Manage editorial production for Product Lab and the Bestseller publication.
• Build relationships with product teams to gather data, examples, and screenshots.
• Collaborate with writers and creators to conduct interviews and gather testimonials.
• Recommend treatment for product updates and collaborate with social colleagues.
• Coordinate drafts, factual reviews, assets, and approvals for publication.
• Write copy quickly while maintaining editorial quality.

Required qualifications

• 5+ years of relevant experience.
• Background in comms, journalism, or editorial.
• Portfolio that demonstrates clarity, voice, and strong editorial judgment.
• Genuine interest in product.
• Strong project management skills.
• Ability to make simple, useful video and visual explainers.
• Understanding of Substack’s voice and interest in the needs of independent creators.
• Willing to collaborate with any writer or creator on the platform regardless of their views.

Nice to have

• Experience in tech
• Advanced production skills

Benefits

• Salary
• Equity
• Exceptional benefits

About the company

Substack is building an economic engine for culture that empowers independent writers, artists, videographers, podcasters, and creators through a publishing platform. It offers creators creative freedom, ownership, and a direct connection to their audiences.