Product Operations, Brand Partnerships

The role

The Implementation Lead owns the operational backbone of the sponsorships business. This person manages campaign workflows, integrations, and marketplace quality.

What you will do

• Own trafficking, QA, launch, delivery monitoring for custom sponsorship formats
• Execute on order management, campaign workflows, reporting, and billing handoffs
• Implement and maintain integrations like tracking, third-party measurement, and verification
• Serve as first-line solutions lead for brands and agencies
• Work with design and engineering to decide on tooling versus manual workarounds
• Contribute to an AI-first outbound and onboarding engine
• Write the playbooks and documentation

Required qualifications

• 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company
• Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors
• Strong spreadsheet skills
• Experience sitting in on sales calls to answer technical questions and scope feasibility

Nice to have

• SQL and scripting a real advantage
• Familiarity with how creator sponsorships are sold, delivered, and measured
• Experience with APIs, workflow automation, or light scripting (Python, JavaScript)

Benefits

• Market-competitive salary
• Equity for all full-time roles
• Exceptional benefits

About the company

Substack is building a new economic engine for culture, giving creators the power of their own publishing platform. It empowers independent writers, artists, videographers, podcasters, and creators to make a living through subscriptions.