Triage Associate

The role

A Triage Associate will serve as the first line of defense in debugging hardware and software issues across a robot fleet. You will work with Eval, Teleop, Fleet Ops, and Engineering teams to catch, investigate, and escalate problems.

What you will do

• Serve as the first line of defense for incoming hardware, software and deployment issues
• Isolate, reproduce, and characterize problems before escalation
• Support intake and triage across the fleet using a structured taxonomy
• Partner with eval, teleop and engineering teams to catch and capture issues in real time
• Investigate incidents by pulling logs and telemetry
• Document clear, reproducible findings for engineering handoff
• Maintain and improve triage documentation, tooling, workflows, and ticket taxonomy
• Track incident trends and flag recurring or systemic patterns

Required qualifications

• Hands-on experience debugging robotics, electronics, or embedded hardware
• A degree in electrical or mechanical engineering, computer science, robotics or a related field (or equivalent work experience)
• Ability to read logs and telemetry and turn them into a clear, actionable diagnosis
• Clear written communication
• High agency
• Ability to prioritize across a queue of competing, sometimes ambiguous, incoming issues
• Ability to leverage AI to enhance productivity
• A level of hardcore-ness while still treating people like people

Nice to have

• Exposure to eval or teleop data pipelines

About the company

Sunday is developing personal robots to reclaim the hours lost to repetitive tasks. They are focused on making generalized robots broadly accessible for households.