Senior Manager, IT Operations

San Francisco. Posted 26 days ago

The role

You will lead the team that keeps Suno Corporate IT Systems running and build the IT Service Desk. You will manage IT Engineers and oversee operations across four US offices including identity, endpoint management, and networking.

What you will do

Manage the IT Engineers through 1:1s, feedback, and performance conversations
Build the IT Help Desk and define the service model
Own operational outcomes and the team's quarterly plan
Run change management by sizing scope and impact
Scale service using runbooks and automation
Manage vendors and partners including MSPs and SaaS vendors
Lead IT for the West Coast by owning the SF office and overseeing LA coverage

Required qualifications

10+ years in IT
3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company
Experience building a support function
Working knowledge of identity (Okta or equivalent, SCIM, IGA)
Apple-first endpoint management knowledge
Google Workspace and Slack administration knowledge
Office networking and A/V knowledge
Zero-trust networking knowledge (Tailscale or comparable)
Strong people leadership experience
Clear written communication

Nice to have

Hands-on background with Okta, SCIM provisioning, and IGA tooling
Modern Apple MDM (Iru, Jamf, Jumpcloud) and endpoint security partnerships
Tailscale or another zero-trust network layer in production
ITSM design experience
Experience running IT through a multi-office expansion
Experience as an early IT leader at a company that grew from hundreds to a thousand employees

Benefits

Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays
Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)

Before you apply

Applicants must be eligible to work in the US

About the company

Suno is the fastest growing consumer entertainment company and the leader in AI music. They are building a creative entertainment platform where users can make music.