Software Engineer, AI Operations

The role

This person will own direction and architecture on the AI Operations Engineering team. They will build agents, workflows, and custom tools to unlock growth for operations areas like music ops, support, legal, and finance.

What you will do

• Build agents, workflows, and custom tools that let internal teams handle more without adding headcount
• Evaluate and integrate third-party tools, making the call on what to buy and what to build
• Contribute to and empower stakeholders on our self-service app deployment platform
• Design and implement new patterns for internal APIs, auth and MCP building and extending beyond our Django monolith
• Integrate and scale customer experience systems built around third parties like Zendesk
• Partner with customer experience, legal, finance, people, and content ops to source new challenges

Required qualifications

• 2+ years of full-stack software engineering experience
• Track record of building, maintaining, and supporting internal tooling or systems that streamline engineering or business operations
• Eager to learn and share agentic coding best practices and tools
• Thrive in an early-stage, 0→1 environment where the problem space is still being defined

Nice to have

• Worked with agent frameworks (e.g. LangGraph) and eval or observability tooling (e.g. LangSmith, Braintrust)
• Familiar with support tooling, CRM systems, or workflow automation platforms

Benefits

• Company Equity Package
• 401(k) with 3% Employer Match & Roth 401(k)
• Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
• 11 Paid Holidays + Unlimited PTO & Sick Time
• 16 Weeks of Paid Parental Leave
• Creative Education Stipend
• Generous Commuter Allowance
• In-Office Lunch (5 days per week)

Before you apply

• Applicants must be eligible to work in the US

About the company

Suno is the fastest growing consumer entertainment company and the leader in AI music. They are building a creative entertainment platform where users can make music.