Support Engineer (EMEA - Weekends)

The role

Support Engineers provide developer support for users experiencing issues or seeking guidance with Supabase. You will triage support cases, monitor feedback channels, and reproduce issues.

What you will do

• Provide initial and timely responses to all support cases.
• Triage support cases by directing users to answers, code, or documentation or escalating to teams.
• Monitor multiple feedback channels including Github Issues and Discussions.
• Identify where internal tooling might be developed or obtained to improve efficiency.
• Reproduce issues and create test cases.

Required qualifications

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL.
• Comfortable with complex SQL queries.
• Excellent communication skills.
• Fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.

Nice to have

• Database administration experience
• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte
• Experience with Node.js
• Degree in Computer Science

Benefits

• WeWork membership or co-working allowance
• ESOP (equity ownership)
• Tech Allowance for work environment setup
• 100% health insurance for employees
• 80% health insurance for dependents
• Annual Off-Sites
• Flexible Work
• Annual education allowance

About the company

Supabase is the Postgres development platform, built by developers for developers. It provides a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.