Billing Support Specialist

The role

You will take ownership of customer billing inquiries across EMEA. You will partner with customers and the Billing Engineering team to resolve issues, identify patterns, and improve workflows.

What you will do

• Provide initial and timely responses to all support cases
• Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions
• Triage support cases by directing users to documentation or escalating to technical or business teams
• Identify where internal tooling might be developed or obtained to improve support efficiency
• Reproduce issues and create test cases

Required qualifications

• 2+ years of experience providing billing support to technical customers
• Excellent communication skills
• Fluency in English
• Communicate clearly across both technical and non-technical audiences
• Experience in async or globally distributed teams
• Comfortable navigating ambiguity and moving quickly

Nice to have

• Proficient in SQL

Benefits

• WeWork membership or co-working allowance
• ESOP (equity ownership)
• Tech Allowance for work environment setup
• 100% health insurance for employees
• 80% health insurance for dependents
• Annual Off-Sites
• Flexible Work
• Annual education allowance

About the company

Supabase is a remote-born and open-source-first company with approximately 400 team members in over 60 countries. They have raised over $1B and support a community of over 540,000 members.