Supabase

Database Support Engineer (Japanese Speaking)

Remote, APAC. Posted a month ago

The role

You will investigate and resolve advanced customer issues across the Supabase platform. You will provide technical advice to optimize workloads and escalate bugs to engineering.

What you will do

  • Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries
  • Provide consultative, proactive advice to optimize workloads
  • Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering
  • Ask targeted questions to turn incomplete reports into actionable cases
  • Communicate clearly and empathetically with customer users
  • Recommend improvements to docs, tooling, and the product
  • Mentor junior team members

Required qualifications

  • 6+ years in technical support, backend engineering, SRE, or similar
  • Deep knowledge of PostgreSQL internals including autovacuum, WAL growth, long-running transactions, and table bloat
  • Strong skills in high-performance SQL and query optimization
  • Experience troubleshooting complex setups including multi-tenant schema patterns
  • Ability to debug edge functions and understand distributed system behavior
  • Experience handling data migration issues and safe recovery
  • Hands-on experience with cloud hosting providers like AWS
  • Comfortable in terminal and Linux environments
  • Fluent bilingual Japanese/English Speaker
  • Experience supporting complex technical products in Japanese with native speakers

Nice to have

  • Ideally located in Japan

Benefits

  • Fully Remote
  • WeWork membership or co-working allowance
  • ESOP (equity ownership)
  • Tech Allowance for work environment setup
  • 100% health insurance coverage for employees
  • 80% health insurance coverage for dependents
  • Annual Off-Sites
  • Flexible Work
  • Annual education allowance

About the company

Supabase is the Postgres development platform providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is remote-first and open-source-first with a globally distributed team.

Database Support Engineer (Japanese Speaking) at Supabase | JobZoey