Database Support Engineer (AMER)

The role

You will investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries. You will provide consultative advice to optimize workloads and work with engineering to improve product quality.

What you will do

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads and offer tailored advice to advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering.
• Ask smart, targeted questions to turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product.
• Mentor junior team members.

Required qualifications

• 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
• Deep knowledge of PostgreSQL including autovacuum behavior, WAL growth, long-running transactions, and table bloat.
• Strong skills in high-performance SQL and query optimization.
• Comfortable troubleshooting complex setups including multi-tenant schema patterns.
• Ability to debug edge functions and understand distributed system behavior.
• Experience handling data migration issues like pg_dump/restore, schema drift, and failed migrations.
• Hands-on experience with cloud hosting providers like AWS.
• Comfortable in terminal and Linux environments.
• Ability to thrive in high-volume situations and form/test assumptions quickly.
• Required residence in North or South American time zones.

Benefits

• Fully Remote
• WeWork membership or co-working allowance
• ESOP (equity ownership)
• Tech Allowance for work environment setup
• 100% health insurance for employees
• 80% health insurance for dependents
• Annual Off-Sites
• Flexible Work
• Annual education allowance

About the company

Supabase is the Postgres development platform providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company is born-remote and open-source-first.