Partner Operations Specialist

The role

The Partner Operations Analyst will monitor partner performance and build reporting infrastructure. You will use data to manage scorecards, investigate performance variances, and support dispute and escalation workflows.

What you will do

• Assess partner operational output against key metrics
• Conduct deep-dive investigations into performance deviations
• Oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows
• Build and maintain partner scorecards and reporting tools
• Support dispute, credit, and escalation workflows with data and documentation
• Use data analytics to identify trends and calculate financial impact of disputes and credits
• Partner with Finance, Data, Supply, and Internal Ops teams

Required qualifications

• 1-4 years of relevant work experience in operations, analytics, consulting, or at a startup
• Strong investigative and analytical skills
• Excellent attention to detail
• Comfort working with data assessment tools such as Excel, SQL, or dashboard/BI tools
• Strong organizational and time management skills
• Propensity to work collaboratively with cross-functional teams
• Knowledge of customer service and dispute practices
• Bachelor's degree in Business, Economics, or a related field

Nice to have

• Knowledge of industry-specific trends, problems, and regulations
• Experience in data assessment tools such as Excel, SQL, or data visualization tools
• Knowledge of customer service and dispute practices, preferably in the Fintech/Travel/memberships sector

Benefits

• Remote-First Flexibility
• Unlimited PTO
• Company-wide recharge days
• Annual team offsites
• Weekly UberEats credits
• Travel discounts on SuperTravel
• Generous parental leave
• Flexible return-to-work plan
• Competitive salary
• Equity options
• Top-tier benefits starting on day one
• Wellness budgets, personal development funds, and team-level learning resources

About the company

Super.com is a fast-paced, high-growth tech company that aims to help maximize the lives of customers and team members. The company focuses on career progression and learning.