Operations Associate

The role

The Operations Associate will improve internal operational performance. This person will analyze engagement and usage data and improve operational efficiency across call center and support workflows.

What you will do

• Analyze engagement and usage data to identify and resolve friction points in the customer journey.
• Own quality initiatives to maintain high retention alongside the customer success team.
• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
• Collaborate across teams to implement scalable systems and workflows.

Required qualifications

• 1+ year in consulting or in an operations role at a startup.
• Strong analytical skills with experience using Excel, SQL, or other data tools.
• Highly organized and detail-oriented, with a proactive problem-solving mindset.
• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to present data clearly.

Nice to have

• Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
• Strong problem-solving, communication, and cross-functional collaboration skills.

Benefits

• Competitive salary
• Equity
• Health
• Dental
• Vision
• Unlimited PTO

About the company

SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management.