Superdial
Account Manager, Healthcare RCM
Remote. Posted a month ago
The role
You will own day-to-day account management for a portfolio of healthcare customers. You will help organizations onboard, adopt, and scale AI voice agents across revenue cycle workflows.
What you will do
- Own day-to-day account management
- Lead recurring customer meetings and maintain clear next steps
- Build trust with operational, technical, and day-to-day customer stakeholders
- Develop a working understanding of each customer's RCM goals and workflows
- Support customer onboarding and implementation
- Help customers adopt SuperDial's AI voice agents across workflows
- Deliver customer training and best-practice guidance
- Track customer health, engagement, usage, and workflow performance
- Translate between customer stakeholders and internal teams
- Troubleshoot customer issues by investigating workflow behavior and partnering with Product and Engineering
Required qualifications
- 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology,
- Healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations
- Strong technical aptitude
- Comfortable working with technical teams and discussing topics like integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution
- Curious about AI, automation, and voice agents
- Strong communicator
- Organized and action-oriented
- Analytical and comfortable using data
- Enjoys solving ambiguous problems
- Commercially aware
Nice to have
- Healthcare revenue cycle management
- Healthcare technology
- AI-driven products
- Voice AI
- Workflow automation
- Implementation
- Integrations
- Enterprise SaaS
- Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or simila
Benefits
- Equity
- Full health benefits
- 401(k)
- 16 weeks of parental leave
About the company
SuperDial builds AI voice agents for healthcare revenue cycle management. The platform helps healthcare organizations reduce administrative burden and scale revenue cycle workflows.