Lead Agent Product Manager

The role

You will own the development and improvement of AI agent workflows including outbound voice, workflow automation, and inbound agent experiences. You will work with Product, Engineering, Operations, Customer Success, and Sales to define requirements, test product behavior, and track agent performance.

What you will do

• Own the development and improvement of AI agent workflows.
• Partner with Product and Engineering to write requirements, user stories, and launch materials.
• Advance healthcare revenue cycle workflows by translating operational complexity into product inputs.
• Review customer feedback, operational escalations, and product data to identify improvement opportunities.
• Contribute to QA and launch readiness through test cases and issue tracking.
• Evaluate agent performance across workflow completion and reliability.
• Partner with Operations and Customer Success to understand product behavior.
• Support customer pilots by organizing feedback and tracking questions.
• Create internal documentation, workflow guides, and release notes.
• Contribute to repeatable product and operating patterns.

Required qualifications

• 5+ years of experience in product management, product operations, implementation, solutions, technical operations, customer operations, data operations, or a similarly analytical and cross-functional
• Experience owning or contributing to product discovery, requirements definition, prioritization, delivery, launch, and post-launch iteration.
• Has helped bring a product or product capability to market.
• Strong product judgment to synthesize customer needs, operational realities, technical constraints, and business priorities.
• Ability to quickly learn complex workflows and translate inputs into requirements and documentation.
• Comfort working closely with Engineering, Operations, Customer Success, Sales, and leadership.
• Excellent organization and attention to detail.
• Strong analytical instincts using data and qualitative feedback.
• Clear written and verbal communication.

Nice to have

• Experience working on AI, automation, workflow, data-heavy, or technically complex software products.
• Exposure to healthcare revenue cycle management, payer/provider workflows, claims status, eligibility, prior authorization, denials, billing operations, or RCM services.
• Experience supporting QA, customer pilots, implementation, or post-launch monitoring.
• Familiarity with integrations, APIs, CSV/data ingestion, dashboards, logs, or customer-specific workflow configuration.
• Ability to read basic SQL or use AI-assisted tools to explore product behavior.
• Experience creating product documentation, enablement materials, workflow playbooks, release notes, or internal operating guides.
• Exposure to GCP tools such as BigQuery, Vertex AI, Cloud Functions, Cloud Run, Pub/Sub, or related data and AI infrastructure.

About the company

SuperDial is building AI agents that do real work inside healthcare revenue cycle operations. The company is entering a stage of growth following a Series B close.