Director, Client Success

The role

This founding Client Success role owns member engagement and ROI. You will build the engagement engine, manage enterprise client relationships, and manufacture defensible outcomes data.

What you will do

• Own member engagement and the ROI it drives.
• Build the engagement engine in partnership with Product.
• Turn live clients into defensible outcomes data and case studies.
• Own the client relationship through onboarding, renewal, and expansion.
• Protect gross logo retention and build toward net revenue retention.
• Partner with Product and Operations to feed insights into the roadmap.
• Build the CS playbook and the foundation for a future team.

Required qualifications

• 7+ years in customer success, account management, or member engagement.
• Real ownership of a number.
• Experience moving activation, engagement, retention, or utilization.
• Comfortable with data and outcomes.
• Strong at the enterprise relationship.
• Entrepreneurial, fast, hands-on, and comfortable in ambiguity.

Nice to have

• Healthcare, benefits, or member-engagement experience

Benefits

• Competitive salary
• Equity

Before you apply

• Visa sponsorship is offered.
• Can support relocation to the United States for the right candidates.

About the company

Superpower is building a new personalized health system aimed to enhance human life. The company is a global team of ex-founders and YC alumni.