Superpower
Operations Lead
San Francisco . Posted a month ago
The role
The Operations Lead will build and scale the operations behind the member experience. This role focuses on scaling the workforce and systems for blood draw reliability, diagnostic delivery, and vendor performance.
What you will do
- Improve blood draw operations including availability, completion, and reliability.
- Strengthen diagnostic and vendor operations by evaluating partners and managing performance.
- Build workforce capacity and efficiency through demand forecasting and staffing models.
- Use AI and automation to increase productivity.
- Scale B2B operations by building repeatable processes for employer onboarding and service delivery.
- Launch new operational capabilities such as new blood draw modalities and prescription operations.
- Make operations more resilient through documentation and repeatable processes.
Required qualifications
- 5+ years of relevant experience across operations, strategy and operations, consulting, or building a company.
- At least two years in an operating role.
- Experience personally building or improving a business operation such as a service delivery process, vendor network, or workforce model.
- AI-native knowledge to use AI for investigating problems and automating workflows.
- Ability to think in systems.
- Understanding of P&L impact.
- Highly analytical and comfortable working directly with data.
- Ability to investigate unfamiliar processes and find underlying causes.
- Ability to work effectively with frontline teams, technical partners, vendors, and leadership.
- Ability to move between setting direction and doing detailed work.
Benefits
- Visa sponsorship offered.
- Relocation support to the United States for the right candidates.
Before you apply
- Visa sponsorship is offered.
- Relocation to the United States can be supported for the right candidates.
About the company
Superpower is a new health system on a mission to extend and enhance human life. They are building a healthcare experience that brings together testing, clinicians, and treatments.