Enablement Director

The role

You will own onboarding and ongoing enablement for Sales, Customer Experience, and Support teams. You will develop role-specific training, create practical product materials, and manage learning management systems.

What you will do

• Own onboarding and ramp for Sales, CX, and Support teams
• Translate product releases into customer value and practical guidance
• Create and maintain sales playbooks, talk tracks, and tools
• Develop training for account management, customer success, and customer service
• Build training and resources for product knowledge and troubleshooting
• Scale and enforce role-specific certification programs and scorecards
• Use Gong to assess conversations and identify coaching priorities
• Evaluate, build, and manage learning management system (LMS) platforms
• Personally create courses, playbooks, videos, quizzes, and certifications
• Establish a regular education cadence with Product and customer-facing leaders

Required qualifications

• B2B SaaS Enablement Experience
• Experience Across Sales, CX & Support
• Experience Building from Scratch
• LMS Experience
• Hands-On Content Creation
• Certification & Ramp Design
• Gong Proficiency
• Product Value Translation
• Measurement & Follow-Through
• Cross-Functional Leadership
• Comfort with Building and Change

Nice to have

• Eastern or Central time is preferred

Benefits

• Competitive compensation
• Medical, dental, vision, and additional health insurance options
• Paid parental leave
• Generous PTO
• Paid company-observed holidays
• Remote work environment
• Ownership of enablement across three customer-facing teams
• Significant autonomy over program design and structure

About the company

Sweed is a product-driven company building an all-in-one cannabis retail platform. Their platform combines POS, eCommerce, Marketing, Analytics, and Inventory Management into a single solution.