Product Solutions - Implementation Manager

The role

You will own key customer implementations and build scalable systems to improve the implementation process. You will work hands-on with customers and turn learnings into automations, process improvements, and product feedback.

What you will do

• Own the implementation of key customers.
• Understand customer operational needs and lead working sessions.
• Deliver product training throughout implementation.
• Observe workflows remotely and onsite to improve processes.
• Investigate problems to identify configuration issues, training needs, defects and functionality gaps.
• Propose automations, tooling and templates to make launches faster.
• Turn lessons into repeatable playbooks and configuration standards.
• Translate customer needs into clear requirements.
• Manage customer requests and expectations before CSM handoff.
• Collaborate with product and engineering to refine solutions and prototypes.

Required qualifications

• Experience as a Business Analyst in a product development environment, or as a Product Manager / Product Owner with strong analytical skills.
• Direct experience working with external B2B customers.
• Experience working with product and engineering teams through implementation and validating the outcome with users.
• Strong customer communication skills.
• Technical fluency to investigate software behavior and work with data and configuration.
• Curiosity and the ability to learn a complex platform across multiple functional areas.
• Reliable ownership.
• Ability to travel 40-50% of the time.
• Strong spoken and written English.

Nice to have

• Experience with retail software, POS, eCommerce, inventory management or other products supporting complex business operations.
• Experience in cannabis or another regulated retail industry.
• Hands-on experience with automation or low-code tools, scripting, or SQL and data analysis.
• Proficiency in Python a plus
• Experience improving customer workflows or building implementation playbooks.
• Familiarity with APIs, integrations and data flows.
• Experience leading customer workshops or conducting onsite discovery.

About the company

Sweed is a product-driven software company building an all-in-one platform for cannabis retailers. The company is a global team of over 250 people.