Customer Success Manager

The role

You will own relationships with Sweep's largest and most complex enterprise accounts. You will act as a strategic advisor and technical expert to ensure integration into customer Salesforce ecosystems.

What you will do

• Build trusted partnerships with executive sponsors and RevOps leaders
• Lead enterprise onboarding, technical configuration, and strategic enablement plans
• Understand customer Salesforce infrastructure, data flow, and GTM strategy
• Serve as technical liaison between customer teams and Sweep's Product, Engineering, and Support teams
• Monitor account health, usage trends, and adoption metrics
• Run quarterly business reviews and identify growth opportunities
• Manage and drive annual customer contract renewals
• Develop scalable best practices and playbooks

Required qualifications

• 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI
• Extensive Salesforce knowledge, including data model, automation, and advanced configuration
• Proven ability to manage multi-stakeholder relationships across business and technical teams
• Experience with complex integrations, security reviews, and compliance processes
• Exceptional communication and executive presentation skills
• Strategic thinker with a consultative mindset and ability to translate business goals into technical execution

Nice to have

• Salesforce Administrator certification

Benefits

• healthcare
• dental
• vision
• 401(k) plan with matching contributions
• flexible paid time off
• team outings

About the company

Sweep is a fast-growing, venture-backed startup supported by Insight Partners and Bessemer Venture Partners. The company has teams in New York, Portugal, and Tel Aviv.