Synthesia
Strategic Customer Success Manager - Italian Speaking
Europe, Remote. Posted 13 days ago
The role
You will own a book of enterprise accounts across Europe to drive adoption, retention and growth. You will act as a trusted advisor and partner with Sales to deliver onboarding and educate clients on video content creation.
What you will do
- Drive Synthesia's future growth by building relationships with clients
- Educate clients on a new way to create video content
- Work closely with sales to create a cohesive onboarding experience
- Engage in business-level and technical conversations with stakeholders including the C-suite
- Manage a book of business and KPIs
- Manage risk, forecasting, and identify growth opportunities
- Establish trusted advisor relationships to drive value from products and services
- Onboard new clients and build key relationships
- Coordinate and lead regular client check-ins with senior stakeholders
- Perform light video editing using the Synthesia platform
Required qualifications
- Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with clients
- Successfully onboarding new clients and building key relationships
- Coordinating and leading regular client check-ins
- Light video editing using the Synthesia platform
- Retention and growth of enterprise clients
- Ensuring ROI and value is understood by clients
- Fluent in Italian and English
- Based in Europe
Nice to have
- Experience at a fast-growing technology company
- Familiarity with AI or video tools
Benefits
- competitive salary
- equity
- benefits
About the company
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.