Strategic Customer Success Manager

The role

You will own a book of enterprise accounts across the UK and Europe. You will act as a trusted advisor to drive adoption, retention, and growth while educating clients on creating video content.

What you will do

• Drive Synthesia's future growth by building relationships with clients
• Educate clients on a new way to create video content
• Work closely with sales to create a cohesive onboarding experience
• Engage in business-level and technical conversations with stakeholders including the C-suite
• Manage a Book of Business along with KPIs
• Manage risk, forecasting, and identifying growth opportunities
• Establish trusted advisor relationships with clients
• Onboard new clients and build key relationships
• Coordinate and lead regular client check-ins with senior stakeholder attendance
• Perform light video editing using the Synthesia platform

Required qualifications

• Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation or similar ideally in B2B SaaS
• Experience in managing a Book of Business along with KPIs
• A track record in managing risk, forecasting, and identifying growth opportunities
• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
• Successfully onboarding new clients and building key relationships
• Coordinating and leading regular client check-ins with clear outcomes
• Light video editing using the Synthesia platform
• Retention and growth of our enterprise clients
• Ensuring ROI and value is understood by clients
• Fluent in English

Nice to have

• Experience at a fast-growing technology company
• Familiarity with AI or video tools

Benefits

• Competitive salary
• Equity
• Benefits

About the company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US.