Solutions Engineer

The role

Solutions Engineers will build the pre-sales function in North America. You will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design technical solutions.

What you will do

• Co-plan and support discovery calls with your AE to understand customer requirements, technical environment, and business challenges.
• Design and execute repeatable demo methodologies.
• Build and maintain strong working knowledge of Synthesia’s platform capabilities, roadmap, and positioning.
• Deliver demonstrations that speak to customer problems.
• Identify technical objections and integration questions.
• Contribute assessment of technical fit and opportunity risk to help AE shape account and deal strategy.
• Keep deal team and manager informed on deal status, timeline, and technical dependencies.
• Identify, build relationships with, and actively enable technical champions within customer organizations.
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics, and scalability.
• Partner with Enablement to complete certifications and stay current on new releases.

Required qualifications

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment (or equivalent technical customer-facing experience).
• Delivers a strong standard demo aligned to the discovery points and agenda set with the AE, with a solid grasp of core demo technique (e.g., Tell-Show-Tell).
• Applies established solution designs and best practices to the customer’s use case, working with core ecosystem functions (Product, Customer Success) as the deal requires.
• Identifies and surfaces deal risk and next steps based on what the customer tells you, escalating clearly to your AE so it gets actioned.
• Working knowledge of MEDDPICC and Command of the Message, and can articulate why Synthesia is a fit for the prospect.
• Resourceful: knows how to find the right person or tool internally, and is building their own network across the GTM organization.
• Comfortable with the technical fundamentals in at least one area (creation flows, APIs, integrations, security, compliance) and eager to build depth quickly.
• Self-motivated and organized, able to manage a growing book of POCs, demos, and customer conversations while hitting deadlines.
• Willing to travel for customer discovery and on-site demos as needed.
• You like staying ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from static methods to interactive practice and measurable skill developme
• Strong written and spoken communication in English.

Nice to have

• previous experience as an AE
• experience with video AI

About the company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.