Senior Solutions Engineer

The role

Senior Solutions Engineers will build the pre-sales function in North America. You will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design technical solutions.

What you will do

• Co-plan and execute discovery calls to understand customer requirements and technical environments
• Design and deliver demonstrations that solve customer problems and quantify value
• Understand and overcome technical objections and integration concerns
• Support stakeholder workshops on complex, multi-stakeholder deals
• Partner with Account Executives to define account and deal strategy
• Design and execute repeatable demo methodologies
• Identify and empower executive champions within customer organizations
• Develop and maintain reusable assets across demo environments and use cases
• Support POC and pilot readouts
• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance, and scalability

Required qualifications

• Minimum of 5+ years experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies
• Strong consultative discovery, stakeholder management, and communication skills
• Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM, and identity, security, or compliance)
• Fluency with sales methodologies such as MEDDPICC and Command of the Message
• Ability to translate technical requirements into business value and ROI conversations
• Problem-solving approach built on gathering requirements and adapting solutions
• Excellent business and technical presentation skills, in person and remote
• Self-motivated and organized to manage multiple POCs, demos, and customer conversations
• Collaborative mindset
• Product orientation and curiosity about how customers use technology
• Willingness to travel to visit key customers

Nice to have

• MEDDPICC & Command of the Message expert
• Experience with video AI

About the company

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.