Program Manager Excellence Lead

The role

You will build and lead the Program Management Office (PMO) to manage and coach a distributed Technical Project Manager team. You will design delivery standards, KPIs, and playbooks to ensure scalable and consistent outcomes for global clients.

What you will do

• Build and lead Pointr's Program Management Office (PMO)
• Directly manage a team of Technical Project Managers based in the US and Turkey
• Define and roll out standardized delivery methodology, templates, and playbooks
• Establish and track portfolio-level KPIs
• Provide portfolio-level visibility for leadership through executive-ready reporting
• Drive quality evaluations of completed implementations
• Serve as an escalation point for at-risk projects
• Partner with leadership on capacity planning and staffing forecasts
• Standardize the toolset used for project tracking and reporting
• Foster a culture of ownership and continuous improvement

Required qualifications

• 8–12+ years of experience in customer-facing technical program/project management
• Experience managing or leading a team of project or technical project managers
• Prior experience building, running, or scaling a PMO or centralized delivery function within a technology, SaaS, or hardware company
• Demonstrated success managing distributed, cross-border teams
• Strong grounding in project/program delivery methodology (Agile, hybrid)
• Track record of defining and reporting on delivery KPIs to senior leadership
• Excellent people-leadership skills
• Strong executive communication and stakeholder management skills
• Ability to work a schedule with meaningful overlap across US (EST) and Turkey (TRT) business hours
• Full professional proficiency in written and spoken English

Nice to have

• Experience in indoor location technology, IoT, hardware deployment, or other complex physical/technical implementation environments
• PMP®, PgMP®, or Certified ScrumMaster® (CSM) certification
• Experience setting up a PMO function from the ground up in a scaling startup working with Global 500 and other enterprise customers
• Demonstrable experience with project and portfolio tools such as Jira, Smartsheet, MS Project, or similar
• BS or MS degree in a relevant technical, business, or management field

Benefits

• Competitive base salary
• Attractive stock options
• Uncapped renewal commission
• Private health care (75%)
• Dental
• Company-sponsored parental leave
• 18 days PTO
• Sick time
• 12 holidays per year
• 401(k) retirement scheme

Before you apply

• Do not utilize AI assistants live on interviews

About the company

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.