Senior Account Manager, Strategic EMEA Accounts

The role

The Senior Account Manager owns relationships with flagship enterprise accounts and manages new business opportunities from inbound interest in the EMEA region. This role drives adoption, supports renewals, and identifies growth opportunities through strategic customer partnerships.

What you will do

• Own a portfolio of enterprise customer accounts
• Qualify, run, and close new business opportunities from inbound interest across the EMEA region
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth
• Develop account strategies that align customer goals with Pointr's solutions
• Build value narratives connecting product adoption to business impact
• Identify opportunities for expansion by introducing relevant products
• Lead executive business reviews and strategic account discussions
• Identify account risks and develop action plans
• Coordinate cross-functional teams to deliver customer experiences
• Partner with internal stakeholders to ensure successful delivery and growth

Required qualifications

• 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments
• Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses
• Ability to own new-business sales including qualifying inbound leads and closing new logos
• Ability to build trusted relationships with executive-level customers
• Experience supporting renewals, expansions, and customer growth initiatives
• Strong understanding of customer value, commercial outcomes, and account strategy
• Excellent communication and relationship-building skills
• Ability to collaborate effectively across technical, commercial, and operational teams
• Strong organizational skills
• Professional fluency in English, both written and verbal
• Right to work in the UK, or eligibility to obtain it, without company sponsorship

Nice to have

• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology
• Experience managing complex customer implementations or multi-team delivery environments
• Familiarity with CRM, customer success, and project management platforms such as Monday or Jira
• Bachelor's degree

Benefits

• Competitive base salary
• EMI stock options
• Uncapped renewal commission
• Private medical and dental insurance
• Workplace pension with an employer contribution above the statutory minimum
• 20 days' annual leave plus UK bank holidays (28 days total)
• Company sick pay
• Company-enhanced maternity, paternity, and shared parental leave

Before you apply

• Applicants must have the right to work in the UK for the duration of their employment
• This role is not currently budgeted for visa sponsorship

About the company

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.