Senior Account Manager, Strategic Events Accounts

The role

The Senior Account Manager owns relationships with two flagship enterprise accounts. This person will drive adoption, support renewals, and identify growth opportunities by partnering with customers and internal teams.

What you will do

• Own a portfolio of enterprise customer accounts
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth
• Develop account strategies that align customer goals with Pointr's solutions
• Build value narratives connecting product adoption to business impact
• Identify opportunities for expansion
• Lead executive business reviews and strategic account discussions
• Proactively identify account risks and develop action plans
• Coordinate cross-functional teams to deliver customer experiences
• Partner with internal stakeholders to ensure successful delivery and growth

Required qualifications

• 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments
• Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses
• Ability to build trusted relationships with multiple stakeholders, including executive-level customers
• Experience supporting renewals, expansions, and customer growth initiatives
• Strong understanding of customer value, commercial outcomes, and account strategy
• Excellent communication and relationship-building skills
• Ability to collaborate effectively across technical, commercial, and operational teams
• Strong organizational skills to manage multiple priorities
• Professional fluency in English, both written and verbal

Nice to have

• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology
• Experience managing complex customer implementations or multi-team delivery environments
• Familiarity with CRM, customer success, and project management platforms such as Monday or Jira
• Bachelor's degree preferred or equivalent professional experience

Benefits

• Competitive base salary
• Attractive stock options
• Uncapped renewal commission
• Private health care (75%)
• Dental
• Company-sponsored parental leave
• 18 days PTO
• Sick time
• 12 holidays per year
• 401(k) retirement scheme

Before you apply

• Do not utilize AI assistants live on interviews

About the company

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its Pointr Maps platform is used by millions of users across offices, retail locations, airports, and hospitals.