Sr. Technical Program Manager, Healthcare

The role

The Sr. Technical Program Manager for Healthcare acts as a player-coach owning end-to-end delivery for healthcare projects and programs. This person serves as the strategic lead for the vertical, setting priorities and standardizing delivery processes.

What you will do

• Own requirements gathering, project planning, implementation, and deployment support for global clients.
• Work with client and delivery team members to deliver Pointr products and services.
• Identify Delivery Organization process improvements.
• Work with clients to identify and resolve mapping and wayfinding issues.
• Develop understanding of Pointr products to provide support for map, wayfinding, and integration solutions.
• Partner with commercial and technical stakeholders.
• Collaborate with developers, designers, and deployment managers to integrate technology with client applications.
• Investigate and diagnose hardware and software challenges.
• Facilitate client status meetings to manage scope and schedule.
• Set priority across healthcare vertical projects and coordinate other TPMs.

Required qualifications

• 10+ years of IT project management or technical consultancy experience in a hardware or software company
• 5+ years leading programs supporting multiple client implementations simultaneously
• 3+ years of experience working in the health care industry with hands-on exposure to health IT, EHR integration (Epic in particular), RTLS, hospital facilities operations, patient experience initiativ
• Demonstrated ability to move in a fast-paced environment
• Experience leading the delivery and support phases of the customer lifecycle
• Applied knowledge of agile software development processes
• Strong interpersonal skills
• Process-oriented
• Experience managing or mentoring other project or program managers in a matrixed or player-coach capacity
• Experience delivering large-scale, multi-site, or multi-customer programs

Nice to have

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)
• Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
• Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications

Benefits

• Supportive, kind (no-ego), and smart team
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme

About the company

Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.