Customer Experience Specialist

The role

You will resolve user support tickets across chat, email, and social channels. You will investigate disputed market resolutions and work with policy and product teams to address user issues.

What you will do

• Resolve user support tickets across chat, email, and social channels.
• Investigate disputed market resolutions and escalate edge cases to the policy team.
• Track recurring user issues and identify patterns for the product team.
• Draft and update help center articles.
• Monitor CX queues during high-volume events and coordinate coverage.
• Work cross-functionally with policy, product, and operations.

Required qualifications

• 2+ years of experience in a customer-facing support role.
• Strong written communication skills.
• Comfort operating in ambiguous situations.
• Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve and how crypto transactions work.

Nice to have

• Prior experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products.
• Hands-on experience with Zendesk, Intercom, or a comparable support platform.
• Genuine interest in markets, current events, or forecasting.

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories

About the company

Polymarket is the world's largest prediction market platform. It enables individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.