Incubation Management Lead

The role

You will own launch readiness for CX end to end. You will build readiness plans, manage pilot support pods, and work with Product teams to ensure support needs are scoped.

What you will do

• Build and own the CX readiness plan for every new product, market type, and geography launch.
• Embed with Product teams at the planning stage to surface support needs and flag risks.
• Stand up and directly manage pilot support pods for new launches.
• Work with the Enablement team to produce training materials, SOPs, and QA criteria.
• Track contact rates, issue trends, and customer satisfaction data for newly launched products.
• Define the criteria for what stable looks like for each launch and execute handoff to scaled operations.
• Build the readiness framework for international expansion.

Required qualifications

• 4 or more years in support operations, program management, or product operations, with direct ownership of launch readiness or go-live planning.
• Demonstrated experience launching new products, market types, or geographies from the support side, including building SOPs and training from scratch.
• Track record of strong cross-functional partnership with Product and Engineering teams.
• Comfort operating in ambiguity.
• Strong written communication.
• Organized and reliable follow-through.

Nice to have

• Experience at a startup or high-growth company where the roadmap changed fast
• Experience managing international or multi-geography launches, including working with external support partners across different time zones and languages

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories

About the company

Polymarket is the world's largest prediction market platform. It enables individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.