Trust and Safety Program Manager

The role

The Trust and Safety Program Manager will own end-to-end programs including launch readiness, regulatory controls, user protections, and incident response. This role works across the Polymarket US exchange and the DeFi platform.

What you will do

• Own launch readiness for new products, markets and jurisdictions
• Turn regulatory obligations and commitments into controls, procedures and evidence
• Bring risk review and user protection requirements into each launch
• Launch and monitor user protections such as self-exclusion and deposit limits
• Run DeFi restriction programs
• Lead the program side of Trust & Safety incidents
• Take partners and vendors from pilot to contract
• Own the metrics and the cadence including quarterly goals and weekly updates
• Build and run Trust & Safety's intake process for partner teams

Required qualifications

• 6+ years in program or technical program management
• 3+ years in trust and safety, risk, integrity, responsible gaming, fraud or compliance at a regulated platform
• Experience running a launch risk-review process used by product teams
• Experience leading or running the program side of a live incident with user harm or regulatory exposure
• Experience preparing evidence for a regulator, auditor or exam
• Experience building a program at a company that had none
• Experience taking a vendor or partner from pilot to contract
• Ability to pull and reconcile own data using SQL or equivalent
• Ability to write short, dated decision documents with an owner on every line

Nice to have

• Comfortable as the only program person in the function
• CFTC, NFA or exchange experience
• Responsible gaming programs or player protection
• Crypto, DeFi or onchain compliance

Benefits

• Competitive salary & equity
• Unlimited PTO
• Full Health, Vision, & Dental coverage
• 401k match
• Hardware setup: new MacBook Pro, big display, & accessories

About the company

Polymarket is the world's largest prediction market platform. It enables individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs.