Customer Success Manager

The role

You will manage a portfolio of mid-market customers to ensure onboarding, product adoption, and goal achievement. You will collaborate with customers and internal teams to drive gross revenue retention, usage, and satisfaction.

What you will do

• Onboard new customers and align on goals.
• Monitor customer health metrics and address risks.
• Maintain regular touchpoints with key stakeholders and decision-makers.
• Conduct virtual training sessions and share best practices.
• Lead quarterly or semi-annual business reviews.
• Partner with the Account Management team to support renewal and expansion.
• Provide customer feedback to Product, Sales, and Marketing.
• Work with internal teams to resolve issues and deliver a consistent customer journey.
• Help create and standardize customer success best practices.

Required qualifications

• 3+ years in customer success, account management, or a similar customer-facing role.
• Background in SaaS or technology.
• Experience managing customer accounts ranging from $10K-$100K ARR.
• Strong communication and interpersonal skills.
• Self-starter with excellent problem-solving skills.
• Ability to manage multiple priorities effectively.
• Comfortable using data to track customer health and measure success.

Nice to have

• Experience with mid-market customers.
• Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.
• Comfort with QBRs/ABRs, health checks, account mapping and other common customer success processes.

Benefits

• Competitive salary
• Meaningful equity
• Full insurance & benefits
• Unlimited PTO
• $150 monthly wellness credit
• Constant daily learning

About the company

Popl is defining a new category called In-Person Go-To-Market. They help revenue teams turn real-world interactions into measurable pipeline and revenue through an AI-native platform.