Account Manager

The role

You will work with Account Executives and Customer Success teams to ensure customers realize ongoing value from the platform. You will drive Net Revenue Retention, manage renewals, and identify expansion opportunities.

What you will do

• Own and drive Net Revenue Retention
• Manage renewals
• Identify expansion opportunities
• Maintain Product Knowledge
• Collaborate cross-functionally
• Monitor customer health
• Negotiate contracts

Required qualifications

• 4-6 years of experience in account management within a B2B SaaS company
• Proven track record of driving renewals and upsell revenue
• Excellent communication, negotiation, and relationship management skills
• Ability to analyze customer data to identify risks and opportunities
• Experience working with Salesforce and Stripe
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to have

• Experience in the lead capture, digital business card, or related tech industry
• Established network of contacts and decision-makers
• Ability to analyze customer metrics and derive actionable insights to improve performance
• Being a curious and continuous learner
• Willingness to join and help cultivate a positive team culture

Benefits

• Competitive salary
• Meaningful equity
• Full insurance & benefits
• Unlimited PTO
• $150 monthly wellness credit
• Constant daily learning

About the company

Popl is the market leader in lead capture & digital business card software for teams. The company helps revenue teams turn real-world interactions into measurable pipeline and revenue.