Implementation Engineer

The role

You will lead client deployments of Posh's conversational AI products across Voice, Digital, and Outreach, turning them into production-ready systems inside bank and credit union environments. You will work directly with clients, lead technical conversations, and own each deployment until it is live and stable.

What you will do

• Set a clear communication plan and project strategy for each deployment with AI Implementation Managers.
• Build and deploy production-ready client implementations across Voice, Digital, and Outreach products, including banking system integrations.
• Consult with clients on best practices and recommendations throughout implementation.
• Lead technical conversations with client and internal teams, explaining complex topics clearly.
• Ask difficult questions early to uncover risks and set deployments up for success.
• Troubleshoot and fix issues until each deployment is live, stable, and working as expected.
• Work with engineering and product to build and release features and products, and guide them through client implementation.
• Track success metrics for each deployment, focused on customer outcomes.
• Document and share best practices internally.
• Mentor new Implementation Engineers and maintain a high-touch client experience.

Required qualifications

• 5 to 10 years of professional experience in software engineering or a related field, including hands-on implementation for external clients.
• Proven track record leading client-facing implementations or deployments from requirements through go-live.
• Experience working directly with clients in calls and technical meetings, with strong written and verbal communication.
• Strong backend engineering skills in Python, Node.js, or a similar language.
• Experience building or deploying conversational AI solutions.
• Background working with banks, credit unions, or other financial institutions, and familiarity with their technology and vendors.
• Working knowledge of fintech and banking systems, including core banking platforms and middleware.
• Basic understanding of telephony and how voice systems connect with a client's technology.
• Hands-on experience with API connectors, integrations, and cloud environments, and troubleshooting them.
• Comfort answering technical deployment questions live on client calls.

Nice to have

• Experience with AI solutions in the telecom space.
• Experience with contact centers or contact center platforms.

Benefits

• Competitive salary
• Company equity
• Retirement planning (401k)
• Medical, dental, and vision insurance
• Fully paid parental leave
• Flexible vacation policy
• Dedicated annual professional development budgets
• Structured, meeting-free growth days
• Monthly home office and wellness stipends
• Paid volunteer time off
• Regular team offsites

Before you apply

• The posting does not state visa sponsorship terms.

About the company

Posh is revolutionizing how financial institutions serve their communities through AI solutions for customer support. Its AI assistants span digital (web and mobile) and voice (phone) channels, and its internal tools help staff serve customers.