Forward Deployed Engineer

The role

This is a client-facing implementation role. You will turn conversational AI products into production-ready systems within bank and credit union environments.

What you will do

• Partner with AI Implementation Managers to set communication plans and project strategies.
• Build and deploy production-ready client implementations across Voice, Digital, and Outreach products.
• Consult with clients using Posh's best practices and recommendations.
• Lead technical conversations with client teams and internal stakeholders.
• Ask questions to uncover risks and help shape future products.
• Troubleshoot and fix issues to ensure deployments are live and stable.
• Work with engineering and product to build and release new features.
• Share feedback with engineering and product to improve the platform.
• Track success metrics for each deployment.
• Document and share best practices internally.

Required qualifications

• 5 to 10 years of professional experience in software engineering or a related field.
• Hands-on experience implementing software for external clients.
• Proven track record leading client-facing implementations or deployments.
• Experience working directly with clients in calls and technical meetings.
• Strong written and verbal communication skills.
• Strong backend engineering skills in Python, Node.js, or a similar language.
• Experience building or deploying conversational AI solutions.
• Background working with banks, credit unions, or other financial institutions.
• Familiarity with the technology and vendors financial institutions rely on.
• Working knowledge of fintech and banking systems, including core banking platforms and middleware.
• Basic understanding of telephony and how voice systems connect with client technology.
• Hands-on experience with API connectors, integrations, and cloud environments.

Nice to have

• Experience with AI solutions in the telecom space.
• Experience with contact centers or contact center platforms.
• Preference for candidates based in the Boston area and able to work hybrid.

Benefits

• Competitive salary
• Company equity
• Retirement planning (401k)
• Medical, dental, and vision insurance coverage
• Fully paid parental leave
• Flexible vacation policy
• Dedicated annual budgets for professional development
• Structured, meeting-free growth days
• Monthly home office and wellness stipends
• Paid volunteer time off
• Regular team offsites

About the company

Posh revolutionizes the way financial institutions serve their communities through innovative AI solutions. Their AI assistants span digital and voice channels to augment staff members' ability to serve.