Staff Training Analyst

The role

You will design, develop, and facilitate onboarding and training programs for the Operations team. You will work with leaders to identify training needs and build plans for new and tenured team members.

What you will do

• Create and develop training materials, retention exercises, and learning activities
• Partner with stakeholders and subject matter experts to build training programs and calendars
• Help new hires complete onboarding
• Facilitate training workshops and activities across the department
• Offer timely feedback and model a growth-oriented coaching approach
• Track trainee progress using lesson completion data, assessments, and report cards
• Evaluate training programs against business and process changes
• Stay current on support process updates to inform training content
• Recommend training improvements based on QA scores and feedback
• Train and mentor other training specialists

Required qualifications

• 5+ years of experience in training, learning and development, or a related role
• Proven experience creating training materials, retention exercises, and learning activities
• Strong knowledge of adult learning principles
• Proven experience facilitating training workshops and activities
• Track record of working with complex processes and subjects
• Project management experience
• Experience working with a learning management system (LMS)
• Experience mentoring and coaching peers

Nice to have

• experience training in a customer support, operations, or e-commerce environment

About the company

Poshmark is a fashion marketplace with 165 million members. It is a social experience where users buy and sell fashion.