Senior Host Operations Associate II, Posh Live

The role

You will own day-to-day host support and coordinate technical issues from initial report through resolution. You will work with Account Management, Product, Engineering, and Customer Support to troubleshoot problems and improve the host experience.

What you will do

• Support hosts with everyday questions and issues.
• Help hosts navigate product features, show operations, and order-related questions.
• Own bug tracking and follow-up.
• Gather details, reproduce issues, and document clear bug reports.
• Track progress with Product and Engineering.
• Keep hosts informed with timely updates and workarounds.
• Identify recurring problems and bring actionable recommendations to the team.
• Maintain troubleshooting guides, FAQs, and escalation processes.
• Partner with the Account Manager on host needs and escalations.
• Identify operational friction to improve how hosts run shows and fulfill orders.

Required qualifications

• Experience in customer support, account operations, marketplace operations, or a similar role.
• Strong problem-solving skills and comfort troubleshooting product and operational issues.
• Strong organization and follow-through, with the ability to manage multiple open issues.
• Clear, empathetic communication with hosts and internal partners.
• Good judgment about urgency, business impact, and when to escalate.
• A proactive mindset and willingness to adapt as the business evolves.

Nice to have

• Familiarity with Poshmark
• experience supporting or using Posh Shows

About the company

Poshmark is a fashion marketplace with 165 million members. It provides a social experience for buying and selling fashion.