Poshmark
Junior Email Support - Night Shift (0 - 3 years only)
IN Tamil Nadu (Chennai) - Office. Posted 10 days ago
The role
As a Community Associate, Disputes, you will provide front-line customer support to the community. You will triage and respond to high volumes of time-sensitive customer inquiries related to orders and accounts.
What you will do
- Engage with Poshmark users regarding dispute cases via email support
- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
- Respond to users in a timely, friendly, and professional manner
- Execute decisions to fairly resolve disputes following Poshmark’s return policies
- Communicate with Poshmark users in a friendly, helpful, and patient manner via email
- Gather feedback and suggestions from the Community
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
Required qualifications
- 0-3 years of equivalent experience in customer service or community support, particularly in e-commerce
- Strong Macbook navigation and typing skills
- Excellent written and verbal English communication skills, with keen attention to detail
- Willing to work on holidays and provide support over weekends, as required
- Problem-solving mindset with the ability to work independently and as part of a team
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company
Nice to have
- Customer service via email using Salesforce
- Previous support experience dealing with US-Based customers
- New college graduates are encouraged to apply
About the company
Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. It is a fashion marketplace powered by a community of 165 million members.