Central Scheduler

The role

The Central Scheduler will schedule clinicians and Developmental Paraprofessionals (DPPs) for ongoing services, evaluations and reassessments. The role also keeps schedules accurate, responds to changes and coverage needs, and works with families and internal teams.

What you will do

• Schedule clinicians and DPPs for services, evaluations and reassessments
• Follow scheduling protocols, service delivery requirements and provider availability rules
• Keep schedules, time blocks and session details up to date, aligned with authorization limits, session types, CPT codes and documentation requirements
• Respond quickly to changes, cancellations and urgent coverage needs
• Identify scheduling gaps or conflicts and escalate to the Director
• Keep data accurate in scheduling platforms, EMR systems and workforce tools
• Review schedules routinely for completeness and compliance
• Give feedback on workflows, recurring issues and bottlenecks
• Align client needs with Clinical Leads and DPP availability
• Forecast coverage gaps with the Central Scheduling Director

Required qualifications

• 2+ years of scheduling or coordination experience in healthcare, human services or another high-volume, service-based environment
• Understanding of scheduling dynamics, provider availability management and client-service workflows
• Proficiency in scheduling platforms, EMR systems and operational tools
• Excellent communication, customer service and relationship-management skills
• Strong organizational skills to manage competing priorities
• High attention to detail and commitment to data accuracy
• Ability to collaborate with cross-functional teams and adapt to changing needs

Nice to have

• Bilingual proficiency
• Experience in multi-site or large health systems

Benefits

• Medical, dental and vision insurance
• Employer-paid life and disability insurance
• Flexible, paid time off
• Paid parental leave
• Paid holidays
• Paid sick leave
• 401k with employer match
• Technology stipend
• Pet insurance
• Referral program
• Amazon Medical One (24/7 virtual telehealth via app)

About the company

positive-development provides clinical and developmental services that depend on coordinated scheduling of clinicians and DPPs.