Top Creator Management Associate (Contractor)

The role

You will manage a portfolio of 100–150 creators to drive growth and platform satisfaction. You will design programming, lead strategy sessions, and use data to provide growth recommendations.

What you will do

• Own growth strategy for a portfolio of 100–150 creators
• Design and run 1:many programming including cohort sessions, office hours, and workshops
• Lead high-value 1:1 strategy sessions with priority creators
• Build data-backed growth recommendations from creator performance data
• Respond to inbound questions with speed and clarity
• Share updates and learning resources at volume
• Identify trends, common issues, and feedback to escalate as product and process improvements
• Champion partner feedback to product teams
• Collaborate cross-functionally to improve the creator experience
• Keep systems and documentation current

Required qualifications

• BA/BS degree or higher
• 3+ years in customer success, partnerships, or partner/account management in a B2B2C or B2B SaaS environment
• 2+ years in the creator space influencing creator success
• Expertise in using data and analytics to develop insights for decision making
• Excellent communication and presentation skills
• Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking
• Experience influencing customer behavior through change-management practices, coaching, and training
• Track record of revenue and product-adoption growth within a medium- to large, strategic portfolio
• Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy
• High operational rigor including disciplined CRM usage, cadence execution, and follow-through

Benefits

• Salary
• Equity plans
• Healthcare
• Flexible time off
• Company holidays and recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• 401k plan with matching

About the company

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. Their goal is to fund the creative class.