Fraud Specialist

The role

The Fraud Specialist will research and respond to customer contacts regarding suspicious activities. This person will review accounts using fraud tools and work cross-functionally to handle account suspensions and closures.

What you will do

• Research and respond to customer contacts regarding issues related to suspicious activities
• Review suspicious accounts using internal and external fraud tools
• Take action in accordance with Patreon's policies
• Independently determine and recommend an appropriate course of action following fraud detection
• Work cross-functionally with Content Moderation and Product Support teams
• Help identify process improvements
• Contribute to key projects and initiatives

Required qualifications

• 1+ years of professional experience
• 1+ years of customer-facing contact experience
• Fluent in English
• Self-starter who is very comfortable dealing with ambiguity
• Knowledge of, and experience utilizing fraud investigative techniques and practices
• Ability to analyze, summarize, and communicate findings and issues drawn from facts
• Demonstrated ability to forge strong working relationships within and across multiple disciplines
• Highly collaborative, team-oriented, shared-success mindset
• Excellent oral and written communication skills
• Comfortable with performing repetitive tasks

Nice to have

• Basic Zendesk knowledge
• Basic payment processing experience
• Basic Excel knowledge

Benefits

• Salary
• Equity plans
• Healthcare
• Vacation leave
• Company holidays and recharge days
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• Sick leave
• Pension with an employer contribution

About the company

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. The company's goal is to fund the creative class.