Director of Engineering, Payments

The role

You will lead the Payments team to deliver a high quality payments product for creators and fans. You will oversee software engineers and partner with product, operations, design, and data to craft a vision and roadmap.

What you will do

• Set technical direction and roadmap priorities in partnership with Product, Design, and PMM leads
• Drive execution on major infrastructure initiatives
• Set the org structure and operating model for Payments
• Champion a culture of operational excellence
• Improve reliability and efficiency of payments infrastructure
• Collaborate with other teams so payments experiences feel cohesive
• Make the call on build-vs-buy and vendor partnership decisions
• Represent Payments in cross-functional planning with Finance, Risk, Support, and GTM stakeholders

Required qualifications

• 12+ years of software engineering experience
• 7+ years of experience managing engineering managers and teams
• Direct experience with payments, billing, or financial infrastructure at scale
• Understanding of PCI compliance, payment processing/orchestration, chargebacks, and reconciliation, or adjacent regulated-fintech domains
• Comfort owning both the keep the lights on reliability work and new product bets
• Experience navigating vendor relationships and build-vs-buy decisions for critical infrastructure
• Proven record of shipping high-impact, end-to-end product work in complex domains at the org level
• Operates comfortably at the executive level
• Strong cross-functional partnership skills
• Deep commitment to building high craft user experiences
• Experience working with experimentation driven approaches and use of data to inform roadmap decisions
• Skilled at building healthy, trusting relationships across Product, Design, business partners, and other engineering teams

Nice to have

• Experience with international payments expansion (local payment methods, currency conversion, cross-border compliance)
• Background in marketplace or creator-economy businesses

Benefits

• Salary
• Equity plans
• Healthcare
• Flexible time off
• Company holidays and recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage
• Parental leave
• 401k plan with matching

About the company

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. The company's goal is to fund the creative class.