Client Success Associate

The role

You will ensure global clients extract maximum value from banking products through retention, product adoption, and operational excellence. You will act as a bridge between clients and internal teams to implement programmable banking solutions.

What you will do

• Design, implement, and optimize Client Success workflows.
• Execute strategies to maximize Net Revenue Retention and identify expansion opportunities.
• Build operational playbooks for client onboarding and long-term adoption.
• Work with Tech, Operations, and Compliance teams to influence the product roadmap.
• Ensure client activities align with regulatory standards with Risk and Compliance teams.
• Monitor client usage patterns and health scores to make operational decisions.
• Contribute to internal knowledge-sharing.

Required qualifications

• 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role.
• Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.
• Hands-on experience working within Risk and Compliance frameworks.
• Highly analytical and comfortable using data such as financial projections and health scores.
• Ability to manage international portfolios and work effectively across diverse, global teams.
• Exceptional communication and negotiation skills.
• Comfort working in a fast-paced, high-growth environment.
• Fluent in English

Nice to have

• any additional languages

Benefits

• Competitive compensation and benefits package.
• Equity in the company

About the company

Pave Bank is the world’s first programmable business bank. It was built by the founders behind Monzo and BigPay.