Senior Technical Account Manager

The role

Technical Account Managers own technical administration, integration, stability, and operational execution for customer account plans. You will partner with customer technical and operational teams to implement Paxos products and services post sale.

What you will do

• Partner with customer teams to implement products spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard
• Provide customer education, project management, test design, and best practice recommendations
• Prioritize and deliver daily technical and operational requests
• Own integration health and reliability through monitoring, error recovery, and data quality checks
• Run change management including releases, API updates, and maintenance windows
• Execute integration work aligned to account plans to enable new capabilities
• Provide implementation consulting regarding patterns, test plans, and go-live readiness
• Codify and propagate shared learnings through patterns, FAQs, and runbooks

Required qualifications

• 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
• Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
• Strong technical acumen with ability to lead API integrations
• Experience managing complex stakeholder relationships
• Excellent project management and communication skills

About the company

Paxos is rebuilding financial infrastructure to enable the instant movement of any asset. They build blockchain infrastructure that tokenizes, custodies, trades and settles assets for leading financial institutions.