Technical Support Engineer

The role

Technical Support Engineers build and document scalable support processes. You will support brokerage clients with trading and liquidity support and collaborate with engineering and product teams.

What you will do

• Design support operations that anticipate customer needs.
• Architect onboarding experiences for enterprise clients with Solutions Engineers.
• Monitor platform activity to solve pain points before they impact clients.
• Build automations for manual and repetitive workflows.
• Investigate trade discrepancies and support asset movement.
• Monitor trade execution quality with Asset and Brokerage Operations teams.
• Build relationships with institutions as a technical expert and advocate.
• Document breakthroughs and lead post-incident reviews.

Required qualifications

• 2-3+ years in technical support or customer-facing engineering
• Comfortable operating in environments with limited process
• Experienced collaborating with engineers, product managers, and enterprise or institutional clients
• Strong troubleshooting, documentation, and incident management skills
• Working knowledge of cloud platforms, APIs, and fintech compliance requirements
• Experience with brokerage or trading operations
• Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context
• Self-directed and accountable

Nice to have

• preferably at a fast-paced fintech or high-growth tech company
• hands-on experience with blockchain, crypto, or digital asset platforms

About the company

Paxos is rebuilding financial infrastructure to enable the instant movement of any asset. They build blockchain infrastructure that tokenizes, custodies, trades and settles assets for leading financial institutions.