Sr. Manager Documentation

The role

You will set the direction for developer and product documentation and lead a team of two technical writers. This player-coach role involves writing, reviewing, building tooling, and owning the API reference.

What you will do

• Manage and mentor two technical writers
• Hold 1:1s and develop careers
• Run team rituals including goal setting and backlog grooming
• Own the API reference for embedded payments API
• Manage information architecture, docs CI/CD, style guide, and linting rules
• Use AI agents in daily workflow
• Review PRs that touch the docs
• Triage incoming engineering and product work into docs tickets
• Ship docs with every monthly production release
• Own the public agent skills plugin and agent tooling

Required qualifications

• 8+ years in technical writing or developer documentation
• Real API reference experience
• Experience leading or mentoring technical writers
• Deep OpenAPI experience
• Docs-as-code workflows with Git, pull requests, CI and Markdown/MDX
• Ability to read API responses
• Ability to write scripts (TypeScript or Python)
• Ability to build docOps tools
• Hands-on experience using AI coding agents in a docs workflow
• Clear written communication, async-first

Nice to have

• Payments or fintech experience, such as card processing, ACH, payouts and merchant onboarding
• Experience with Fern or a similar docs and SDK platform
• A portfolio that shows API docs you wrote and docs tooling you built

Benefits

• Competitive salary
• Stock options with the potential to unlock more equity as we grow
• Flexible PTO
• Paid parental leave
• Medical, dental, & vision insurance
• 401K
• HSA
• Pre-tax savings programs

Before you apply

• Principals only
• No external agency submissions
• Candidates must apply directly

About the company

Payabli is the Intelligent Fintech Operating System for software platforms. It provides PayFac capabilities, embedded payment acceptance and issuance, and intelligent payment operations.