Manager of Customer Renewals

The role

The Manager of Customer Renewals leads a team of Renewal Managers to achieve retention and renewal targets. This leader coaches the team, manages renewal negotiations, and maintains accurate forecasts.

What you will do

• Coach and develop Renewal Managers through one-on-ones, call reviews, and deal reviews.
• Hire, onboard, and develop team members.
• Own team performance against revenue retention and renewal targets.
• Ensure renewal planning and customer engagement begin ahead of contract expiration.
• Lead complex negotiations and customer escalations.
• Ensure agreements, approvals, and booking documentation are accurate.
• Coach the team to position multi-year agreements.
• Own the team renewal forecast and manage pipelines.
• Maintain accurate Salesforce records.
• Partner with Customer Success, Account Management, Finance, Legal, and Operations.

Required qualifications

• 3+ years of experience in SaaS renewals, account management, customer success, or a related commercial role.
• Experience managing or formally leading a customer-facing team.
• Track record of meeting retention or revenue goals and managing customer negotiations.
• Strong commercial judgment regarding pricing, contract duration, concessions, and customer risk.
• Experience managing pipelines and forecasts.
• Proficiency with Salesforce or a comparable CRM.
• Clear communication and problem-solving skills.
• Strong organizational skills to manage competing priorities.

Nice to have

• Experience negotiating multi-year SaaS agreements
• Experience improving renewal processes

Benefits

• Flexible paid time off
• 14 Paid Company Holidays, includes 2 floating holidays
• Medical, dental, life, vision, and disability insurance covered up to 100% by Payscale
• Unlimited infertility coverage benefits
• Additional supplemental health benefits
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave
• Health Savings Account (HSA) options and company contributions
• Flexible Spending Account (FSA) options
• Annual remote work stipend

Before you apply

• Unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

About the company

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions. The company uses market data and AI-powered technology to deliver actionable insights.