Customer Service Representative, Bilingual (Spanish)

The role

This person will support patients in navigating payment plans through the PayZen platform. You will handle inbound and outbound calls and emails to resolve billing questions and set up payment arrangements.

What you will do

• Deliver empathetic service in English and Spanish
• Handle inbound and outbound calls and emails regarding accounts, billing, and payment plan enrollment
• Educate and guide patients on digital payment options and platform benefits
• Conduct outbound payment plan conversations to resolve overdue accounts
• Collaborate with providers to resolve issues related to patient payment plans
• Identify opportunities for process improvement

Required qualifications

• 3+ years of customer service experience
• Fluency in Spanish and English (written and verbal)
• Strong problem-solving skills
• Excellent verbal and written communication skills in both languages
• Comfortable working in a remote environment with reliable communication and self-accountability
• Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
• Experience collaborating effectively with cross-functional teams

Nice to have

• Experience in healthcare and/or fintech
• Familiarity with payment servicing platforms or CRM tools

Benefits

• Competitive pay
• Employer-paid healthcare
• Stock options

About the company

PayZen is on a mission to bring financial health to healthcare. Their products improve access and affordability for patients and reduce administrative complexity for medical providers.