Customer Service Representative

The role

You will support patients with payment plans through PayZen's platform. You will handle inbound and outbound calls and emails about accounts, billing and payment plans, and work with providers to resolve issues.

What you will do

• Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction
• Handle inbound and outbound calls and emails about account questions, billing issues, and payment plan enrollment
• Educate and guide patients on digital payment options and the benefits of PayZen's platform
• Conduct outbound payment plan conversations with patients to resolve overdue accounts
• Collaborate with providers to resolve issues related to patient payment plans
• Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience

Required qualifications

• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing
• Passion for helping patients and making a meaningful impact in healthcare access
• Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision
• Excellent verbal and written communication skills in both languages
• Comfortable working in a remote environment with reliable communication and self-accountability
• Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment
• Experience collaborating effectively with cross-functional teams

Nice to have

• Experience in healthcare and/or fintech
• Familiarity with payment servicing platforms or CRM tools

Benefits

• An opportunity to positively affect the lives of thousands of patients
• A flexible lifestyle that fits the modern work-life balance
• A chance to join a high-growth company at an early stage
• Highly skilled co-workers with whom you can grow your skillset
• Be a part of a team that revolutionizes medical payments in ways never seen before
• The ability to impact company values and culture in a collaborative environment
• Competitive pay, employer-paid healthcare, and stock options

About the company

PayZen is on a mission to bring financial health to healthcare, improving access and affordability for patients and reducing administrative complexity for medical providers. It is backed by venture capital investors including NEA, SignalFire, Viola Group, and 7Wire Ventures.